Error: Workpapers won't open

Issue: Some users report that workpapers won't open when double clicked from within a binder or the application freezes when opening (e.g., Excel freezes).

Causes and Resolutions: This has a few possible causes:

1. 1. A prompt window has opened behind the main window of the target application.
   
   For example, when opening a locked workpaper Engagement can be set to warn the user that the workpaper is read-only. The warning window may open behind the Word or Excel shell. The user will have to select another application, such as Outlook or Internet Explorer, and then move back to the workpaper application.
   
   
2. 2. Microsoft Office applications didn't close properly.
   
   Sometimes when a user closes Word or Excel, the workpaper closes and the shell of the application disappears but the application is still running in the background (i.e. still shows under the Processes tab in the Windows Task Manager). Enter the Windows Task Manager (press Ctrl-Alt-Del and select Task Manager). Find the appropriate application in the Processes tab and select it then press the "End Task" button in the lower right corner of the window. A warning box will pop-up asking if this is really what the user wants to do. Click "Yes". Try to open the workpaper again from within the binder.
   
   
3. 3. Adobe Acrobat is open as a plug-in or add-in to Internet Explorer.
   
   I don't know why this happens but sometimes after opening a PDF through Internet Explorer a PDF workpaper won't open properly. Engagement appears to go through the motions but nothing shows up on screen. Open Windows Task Manager and end the Acrobat.exe process (see 2. above).
   
   
4. 4. The tab name in an Excel file is too long or formatted incorrectly.
   
   This happens mostly when the Excel file is created automatically by the information systems of a client or third party. Find the longest tab name in the Excel file and shorten it. Then add the adjusted file to the binder.