Error: The finalization process for one or more of the selected binders did not complete successfully.

Issue: While trying to finalize a binder, Pfx Engagement hangs or freezes and has to forced to end. After Pfx Engagement is restarted, the binder in the local file room indicates the binder is finalized but the server shows it in process. The user receives an error stating the following when trying to delete the binder.

CRITICAL ERROR: The finalization process for one or more of the selected binders did not complete successfully. The binder(s) cannot be deleted until this problem is corrected.

Please contact Technical Support for assistance before continuing work on the affected binder(s).

Resolution: Perform a full synchronization by right-clicking on the binder in the local file room and selecting "Synchronize."