Monday, May 17, 2010
NEWS: Office 2010 has been released to manufacturing
Microsoft has released Office 2010 to manufacturing and has been available through volumn licensing from Microsoft Partners since May 1. The gereral release to all consumers (on retail shelves) is scheduled for June.
Tuesday, May 4, 2010
NEWS: Engagement 6.1.2 Issues
This e-fxNews was released on 4/7/2010 and discusses specific issues identified when using version 6.1.2. Don't forget to take a look at the "NOTE REGARDING UPCOMING RELEASES" section. It specifically mentions that the next release (version 6.5, which is scheduled for a July release date) will not support 64-bit version of Office 2010 or IPv6. I find it a bit strange that CCH hasn't released more detailed information about their plans to move Engagement to a true 64-bit application. Interestingly enough, Engagement gained compatibility with 64-bit SQL 2005 with version 6.0.
Nevertheless, the newsletter is included below.
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Dear ProSystem fx Engagement Customer:
Based on your current e-fxNews profile, below is an item you may find of interest.
For more information about e-fxNews, or to update your profile, visit our web site at http://support.cch.com/notes/efxnews.aspx.
Online self-service help is now available. Find answers to your CCH questions in our knowledge base at http://support.cch.com.
*************************
Some customers who have moved to Engagement v. 6.1.2 are experiencing longer than normal refresh times for Microsoft Word workpapers containing large numbers of TBLinks. Most often these delays are occurring when the number of TBLinks in a document exceeds 1000, but smaller delays may exist with fewer links as well. We have identified the cause of this issue and have implemented changes to dramatically improve refresh times in Engagement v. 6.5 scheduled for July. However, because of the extensiveness of the change and the small number of customers likely impacted by this issue, we have decided to not issue an interim patch for Engagement. Users that routinely have large number of TBLinks in Microsoft Word documents may wish to consider delaying upgrade until v. 6.5.
Additionally, a small percentage of customers that have upgraded to Engagement v. 6.1.2 have reported the program becoming unresponsive when synchronizing a binder immediately after the upgrade. This situation happens when the Engagement synch service (PFXSYNPFTService) stops. The service will fail to start when manually starting it via the Services console. We are currently investigating this issue to determine the cause. In most instances, the resolution for this issue is to repair Engagement.
As a reminder, known issues like these, as well as FAQs and other information, are available 24/7 on our updated Engagement support website at http://support.cch.com/productsupport/productSupport.aspx?path=%2fTopics%2fproduct_support%2fpfx_office%2fpfx_engagement.
NOTE REGARDING UPCOMING RELEASES: Starting with our version 6.5 release of Engagement this summer, we will no longer be supporting direct upgrade from Engagement versions prior to v. 5.5. If you are using version 5.0 or earlier, we strongly recommend you upgrade to the latest version by July 2010 in order to support direct upgrade in the future. Also, please note that Engagement v. 6.5 will not support the 64-bit version of Office 2010 or IP v. 6.
If you have any questions or require assistance, please contact Technical Support at 1-800-739-9998, option 4.
Sincerely,CCH, a Wolters Kluwer business
Find answers to your CCH questions in our knowledge base at http://support.cch.com/answers/
****** UNSUBSCRIBE INFORMATION ******
To stop receiving e-fx News announcements, reply to this email, type UNSUBSCRIBE in the subject line, and include the following information in the body of the message:
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CCH, a Wolters Kluwer business
Attention: Customer Service
9111 E Douglas Avenue, Suite 200
Wichita, KS 67207
Nevertheless, the newsletter is included below.
************************************************
Dear ProSystem fx Engagement Customer:
Based on your current e-fxNews profile, below is an item you may find of interest.
For more information about e-fxNews, or to update your profile, visit our web site at http://support.cch.com/notes/efxnews.aspx.
Online self-service help is now available. Find answers to your CCH questions in our knowledge base at http://support.cch.com.
*************************
Some customers who have moved to Engagement v. 6.1.2 are experiencing longer than normal refresh times for Microsoft Word workpapers containing large numbers of TBLinks. Most often these delays are occurring when the number of TBLinks in a document exceeds 1000, but smaller delays may exist with fewer links as well. We have identified the cause of this issue and have implemented changes to dramatically improve refresh times in Engagement v. 6.5 scheduled for July. However, because of the extensiveness of the change and the small number of customers likely impacted by this issue, we have decided to not issue an interim patch for Engagement. Users that routinely have large number of TBLinks in Microsoft Word documents may wish to consider delaying upgrade until v. 6.5.
Additionally, a small percentage of customers that have upgraded to Engagement v. 6.1.2 have reported the program becoming unresponsive when synchronizing a binder immediately after the upgrade. This situation happens when the Engagement synch service (PFXSYNPFTService) stops. The service will fail to start when manually starting it via the Services console. We are currently investigating this issue to determine the cause. In most instances, the resolution for this issue is to repair Engagement.
As a reminder, known issues like these, as well as FAQs and other information, are available 24/7 on our updated Engagement support website at http://support.cch.com/productsupport/productSupport.aspx?path=%2fTopics%2fproduct_support%2fpfx_office%2fpfx_engagement.
NOTE REGARDING UPCOMING RELEASES: Starting with our version 6.5 release of Engagement this summer, we will no longer be supporting direct upgrade from Engagement versions prior to v. 5.5. If you are using version 5.0 or earlier, we strongly recommend you upgrade to the latest version by July 2010 in order to support direct upgrade in the future. Also, please note that Engagement v. 6.5 will not support the 64-bit version of Office 2010 or IP v. 6.
If you have any questions or require assistance, please contact Technical Support at 1-800-739-9998, option 4.
Sincerely,CCH, a Wolters Kluwer business
Find answers to your CCH questions in our knowledge base at http://support.cch.com/answers/
****** UNSUBSCRIBE INFORMATION ******
To stop receiving e-fx News announcements, reply to this email, type UNSUBSCRIBE in the subject line, and include the following information in the body of the message:
- Account number
- Email address to unsubscribe
CCH, a Wolters Kluwer business
Attention: Customer Service
9111 E Douglas Avenue, Suite 200
Wichita, KS 67207
NEWS: Engagement 6.1.2 Released
This is a bit late but better than never. I've included the text of an e-fxNews news letter discussing the release of version 6.1.2 which is supposed to be compatible with Windows 7. Since Busy Season is now over, my IT group and I will be testing it out over the next few weeks. I'd love to hear if anyone is already using this version and if you are experiencing any major problems.
*******************************************************
Dear ProSystem fx Engagement Customer:
Based on your current e-fxNews profile, below is an item you may find of interest.
For more information about e-fxNews, or to update your profile, visit our web site at http://support.cch.com/notes/efxnews.aspx.
Online self-service help is now available. Find answers to your CCH questions in our knowledge base at http://support.cch.com.
*************************
Engagement v. 6.1.2 is now available. Your DVD should be arriving at your office next week. This release provides critical updates to the Engagement and Knowledge Coach application.
IMPORTANT NOTE FOR 6.X CUSTOMERS: We recommend that all customers using Engagement or Knowledge Coach v. 6.0 or v. 6.1 upgrade to v. 6.1.2 to take advantage of updates implemented since those releases. This also applies to customers who have installed a patch to address lock-up or other issues.
IMPORTANT NOTE FOR KNOWLEDGE COACH CUSTOMERS: ProSystem fx Engagement v. 6.1.2 MUST be installed prior to you installing the 2010 Knowledge-Based Audits of Employee Benefit Plans for Knowledge Coach or any future Knowledge Coach titles. You will receive a separate e-fx News regarding the Employee Benefit Plans title.
IMPORTANT NOTE FOR 5.X CUSTOMERS: Customers currently using any 5.x version may upgrade at their discretion. Version 6.1.2 includes Windows 7 compatibility as well as integration with ProSystem fx Portal and ProSystem fx Tax (SaaS) products which may be needed by some customers. However, as there is always a risk associated with a software change, customers on 5.x should carefully consider these risks before upgrading during the busy season.
This Engagement v. 6.1.2 release resolves the following issues reported by 6.0 and 6.1 users:
NOTE REGARDING UPCOMING RELEASES: Starting with our version 6.5 release of Engagement this summer, we will no longer be supporting direct upgrade from Engagement versions prior to v. 5.5. If you are using version 5.0 or earlier, we strongly recommend you upgrade to the latest version by July 2010 in order to support direct upgrade in the future.
If you have any questions or require assistance, please contact Technical Support at 1-800-739-9998, option 4.
Sincerely,
CCH, a Wolters Kluwer business
Find answers to your CCH questions in our knowledge base at http://support.cch.com/answers/
****** UNSUBSCRIBE INFORMATION ******
To stop receiving e-fx News announcements, reply to this email, type UNSUBSCRIBE in the subject line, and include the following information in the body of the message:
- Account number
- Email address to unsubscribe
CCH, a Wolters Kluwer business
Attention: Customer Service
9111 E Douglas Avenue, Suite 200
Wichita, KS 67207
*******************************************************
Dear ProSystem fx Engagement Customer:
Based on your current e-fxNews profile, below is an item you may find of interest.
For more information about e-fxNews, or to update your profile, visit our web site at http://support.cch.com/notes/efxnews.aspx.
Online self-service help is now available. Find answers to your CCH questions in our knowledge base at http://support.cch.com.
*************************
Engagement v. 6.1.2 is now available. Your DVD should be arriving at your office next week. This release provides critical updates to the Engagement and Knowledge Coach application.
IMPORTANT NOTE FOR 6.X CUSTOMERS: We recommend that all customers using Engagement or Knowledge Coach v. 6.0 or v. 6.1 upgrade to v. 6.1.2 to take advantage of updates implemented since those releases. This also applies to customers who have installed a patch to address lock-up or other issues.
IMPORTANT NOTE FOR KNOWLEDGE COACH CUSTOMERS: ProSystem fx Engagement v. 6.1.2 MUST be installed prior to you installing the 2010 Knowledge-Based Audits of Employee Benefit Plans for Knowledge Coach or any future Knowledge Coach titles. You will receive a separate e-fx News regarding the Employee Benefit Plans title.
IMPORTANT NOTE FOR 5.X CUSTOMERS: Customers currently using any 5.x version may upgrade at their discretion. Version 6.1.2 includes Windows 7 compatibility as well as integration with ProSystem fx Portal and ProSystem fx Tax (SaaS) products which may be needed by some customers. However, as there is always a risk associated with a software change, customers on 5.x should carefully consider these risks before upgrading during the busy season.
This Engagement v. 6.1.2 release resolves the following issues reported by 6.0 and 6.1 users:
- Issues related to the Engagement application locking-up upon open or close of binders are fixed where attributable to the Engagement software.
- Prior period balances will now update when workpaper reference columns are selected for the subsidiary trial balance column of a consolidated trial balance.
- Performance is improved when consolidating several trial balances that include a large number of accounts.
- Data conversion errors will no longer occur when consolidating trial balances.
- Time out failures no longer occur when using the Import from Engagement TB function.
- Trial balance links now display the correct balances when the same workpaper is open in more than one binder and the dual monitors option is not selected.
- Trial balance links to accounts over 32 characters and all variance column links now display correct values.
- Trial balance report workpaper references now display with the correct account if you re-imported and regrouped the accounts.
- Rounding account balances in consolidated trial balances are now accurate.
- Performance is improved when saving journal entries with a large number of lines.
- Doubling or quadrupling of trial balance link values in trial balances converted from Engagement v. 5.x no longer occurs.
- Edits made to “significant change description” fields in Knowledge Coach workpapers now flow to other staff members via synchronization, regardless of which user initiates the synchronization process.
- Problems with Excel will no longer occur when a non-Engagement Excel workbook is open and you close a Knowledge Coach Excel workbook.
NOTE REGARDING UPCOMING RELEASES: Starting with our version 6.5 release of Engagement this summer, we will no longer be supporting direct upgrade from Engagement versions prior to v. 5.5. If you are using version 5.0 or earlier, we strongly recommend you upgrade to the latest version by July 2010 in order to support direct upgrade in the future.
If you have any questions or require assistance, please contact Technical Support at 1-800-739-9998, option 4.
Sincerely,
CCH, a Wolters Kluwer business
Find answers to your CCH questions in our knowledge base at http://support.cch.com/answers/
****** UNSUBSCRIBE INFORMATION ******
To stop receiving e-fx News announcements, reply to this email, type UNSUBSCRIBE in the subject line, and include the following information in the body of the message:
- Account number
- Email address to unsubscribe
CCH, a Wolters Kluwer business
Attention: Customer Service
9111 E Douglas Avenue, Suite 200
Wichita, KS 67207
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