Error: User receives an OpenProtectedDatabase error when trying to open a Trial Balance or Trial Balance Report

Error: A user receives an OpenProtectedDatabase error (see picture below) when trying to open a Trial Balance or Trial Balance Report.





Cause: When Excel is forced to close (e.g. is terminated through the Windows Task Manager), the .ldb file associated with the open Trial Balance or Trial Balance Report is not deleted.



Resolution: Follow the steps below.

1. 1. Open a Windows Search window (e.g. select Search from the Start menu)


2. 2. Search for all files with a .ldb extention (you may also want to limit the search to C:\Pfx Engagement for faster results)


3. 3. Right-click on the resulting file and select Open Containing Folder


4. 4. Select the .ldb file and press delete


5. 5. Close the containing folder and the Search window