Monday, June 15, 2009

Issue: Engagement won't install on Windows 7

Issue: When trying to install Engagement on Windows 7 RC (32 or 64-bit) you receive an error similar to "You do not have administrative rights on this computer."

Cause: The possible cause of this error message is the installer files for Engagement may not be compatible with Windows 7 (I have not verified this).

Resolution: After many attempts and different steps, I settled on the following. At least one other person on a completely different system used these steps to successfully install Engagement.

  1. 1. Using the Engagement install media, I installed the prerequisites. One prerequisite, SQL 2005 Express (SP2 is included on the install media), is of particular note. During its install, a message will pop up stating that the version being installed has known compatibility issues with Windows 7 and must be upgraded to SP3. I have never tested Engagement with SQL 2005 Express SP3 with Engagement so I clicked through the message.

  2. 2. I then right-clicked on the .msi file and selected "Determine compatibility." I defaulted to using Windows XP SP2 settings to install which seemed to work. After the install finished, I was able to connect to our office server and successfully login.
NOTE: There is another possibility which I haven't had time to explore called Windows XP Mode. Essentially it's a virtual machine (using Microsoft's Virtual PC of course) of Windows XP through which Windows 7 can run applications. Here's the main site and here's the support information (install requirements). If any of you successfully install Engagement using XP Mode I'd love to here back about your experience.

2 comments:

stevencarstens@hotmail.com said...

I too im trying to test enagegement in Win 7. I cannot get past the "a Microsoft SQl PROFXENGAGEMENT instance is required". I have Sql 2005 Express installed but the installer doesnt seem to see it. I am running the installer in compatibility mode.

Anonymous said...

Installed 5.7 and have been using it on Windows 7 RC for over 6 weeks - using the 'compatability' solution mentioned. The only issue that I've experienced is that the 'Pfx Engagement PDF Converter' virtual printer, which uses the 'Amiuni Document Converter 300' driver does not get installed. I am unable to print documents directly into binders. Has anyone else had this issue or been able to resolve it?